FREE Delivery | Full Installation Available | Finance Available

Help & FAQs

If you need more information, please contact us, and one of our customer service team members will answer any questions.

FAQs

Ordering

Delivery

Delivery is FREE*! Our two-person team will handle the delivery and assembly of your garden room, veranda or pergola. Depending on your location, please allow 5 to 15 days for the assembly to be completed.

*Delivery is free with the purchase of a complete veranda, pergola, or garden room. For any other products purchased separately, a delivery fee will apply.

Can I cancel my order?

We completely get it, we change our minds too! Please contact as soon as possible to cancel your order on info@verdegardenliving.co.uk or call 0800 246 5442.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

We currently ship free to UK destinations. If you require shipment to any other destination please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Product Information & Installation

Why Choose Verde?

As a market leader in the supply of steel pergolas and glass rooms as well as summer rooms, we offer an unparalleled level of design. Verde is a well established privately owned company and our name is synonymous with quality. Drawing on all of our expertise from continental partners Deponti & Telluria, Verde retails pergolas, glass rooms and summer rooms throughout the UK.

Who are Deponti?

Deponti are a company from the Netherlands and specialise in the design and manufacture of world class pergolas and glass rooms. We choose to offer Deponti’s pergolas and glass rooms because of their high build quality and wide choice of customisation options.

How does a glass room differ from a conservatory?

They may both be glass extensions to your living space, but glass rooms and conservatories are actually very different.

Conservatories are insulated, while our glass rooms are not. While this means glass rooms cannot be used during the colder months without heating, they do provide a fresh air feeling with more ventilation and less heat buildup and condensation. Glass rooms therefore provide a closer connection with being outdoors.

Who are Telluria?

Telluria are a Belgium company specialising in the design and manufacture of world class steel summer rooms and much more for your garden rooms.

The TELLURIA concept offers an exclusive opportunity for residential and commercial projects. The innovative system, based on a steel support structure and exterior panels, allows you to rapidly deliver all the high expectations of a new-build structure, without compromising on quality. 

All TELLURIA components are made in Europe, produced at their location in Belgium. Continuously supervised and standardised automated production results in extremely accurate products. The various components and structures are extensively and rigorously tested and produced only using the very highest quality materials, which means they are able to withstand the severest of conditions (fire proof, heavy squalls, etc.).

What are the guarantees for all the Telluria ranges?

Telluria provide a 20-year guarantee against rust on both our sheds, summer rooms and fencing. The warranty is voided when grinding in the materials.

Can you customise the Telluria summer rooms?

With type 3930, the window is always on the left and the door on the right. These can be swapped during installation. No additional materials are required for this. ATTENTION: this exchange is not possible if you choose the electricity option.

On the Telluria summer rooms can I put the door at the side instead of the front?

The model type determines whether a single or double door is provided. You cannot choose this yourself. The door is always located at the front of the shed. It is not possible to place the door on the side.

Still looking for answers?

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